Studio Policy

TERMS AND CONDITIONS



TUITION FEES

A subscription to all ongoing school year programs at Sing Music Studio (Kindermusik, Performing Artist Program, One-on-One Lessons) is entered through the enrolment process and providing accurate, up-to-date information. Annual non-refundable enrolment fee is due upon enrolment/re-enrolment. The subscription period covers the school year from September through the end of June. Monthly tuition fees will be processed on the 1st of each month.

Priority VIP enrolment period will be provided for clients in good standing in advance of the summer and upcoming school year.

Enrolments are accepted throughout the school year based on availability. Entry points for Performing Artist Program students are throughout the months of September and January only.

A late fee of $25 will be charged for all NSF charges and accounts in arrears on the 7th day of the month.



HAPPINESS GUARANTEE

If you are not satisfied after the first 4 lessons/classes in our ongoing school programs, you may notify us of withdrawal in writing on or before the day of the 4th lesson/class and no further payments will be processed.

Any fees paid for future lessons/classes will be refunded in full.

After the 4-week period, the Happiness Guarantee will no longer apply, and all subscription fees become non-refundable with the withdrawal period exception for Kindermusik and Lesson Only students as noted below.



ABSENCE AND LATENESS POLICY FOR PERFORMING ARTIST PROGRAM (Explorers Preparatory, Explorers, Dreamers, Creators, Artists, Innovators)

To maintain consistency and quality in our Performing Artist Program, no withdrawals are allowed during the school year for the group classes or private lessons after the 4-week Happiness Guarantee period has ended.

There are no make-ups available for group class student absence. Student cancellation/absence results in forfeiture of the class.

The group classes are performance driven with cumulative content. Students begin to prepare performance material many months in advance and count on their unique classmates to work together as bandmates. This means attendance throughout the entire school year is of high priority for relationship building and the utmost success during the group performances scheduled in December, April and June. Class will culminate with a celebration on the final day of the school year.

If you are running late for class, please join the class in session quietly upon arrival to avoid disruption of class flow.

In the event of instructor absence, a substitute instructor, video lesson or rescheduled date will be provided based on the circumstance.



ABSENCE AND LATENESS POLICY FOR LESSONS

Instructors will remain available until 15 minutes after the scheduled lesson start time for students who are late. If a student is late, the lesson will end at the scheduled end time. If an instructor is running late, the student will receive a full lesson.

Student absence with notification provided by 3pm Monday through Thursday and 9am Saturday will receive a recorded video lesson and homework notes. 

Last minute cancellation (after 3pm weekdays/9am Saturdays ) will result in forfeiture of the lesson.

Requests to switch from in person to virtual during regular lesson time will be granted if the notification request is provided by 3pm Monday through Thursday and 9am Saturday.

In the event of instructor absence, a substitute instructor, video lesson or rescheduled lesson date will be provided based on the circumstance.

LESSONS ONLY WITHDRAWAL CLAUSE

30 days notice prior to the 1st of the month must be received for students enrolled in lessons only for withdrawal. The upcoming monthly fee will apply with less than 30 days notice.



ABSENCE AND LATENESS POLICY FOR KINDERMUSIK

If you are running late for class, please join the class in session quietly upon arrival to avoid disruption of class flow.

Unlimited make-up classes are available during the ongoing September through June classes provided space in another age appropriate class is available and the client is actively enrolled with an account in good standing.

Should classes be cancelled by Sing Music Studio, make-ups will be available in alternate age appropriate classes. A reschedule date or video lesson may be provided depending on circumstances.

KINDERMUSIK WITHDRAWAL CLAUSE

30 days notice prior to the 1st of the month must be received for Kindermusik program withdrawal. The upcoming monthly fee will apply with less than 30 days notice.



TERMED WEEKLY SESSION POLICY

All termed weekly sessions that are not ongoing throughout the school year require 14 days notification in advance of start date for a partial refund less $40 administrational fee. No refunds or withdrawals are provided after the 14 day notification period.

There are no make-ups available for group class student absence. Student cancellation/absence results in forfeiture of the class.

If you are running late for class, please join the class in session quietly upon arrival to avoid disruption of class flow.

In the event of instructor absence, a substitute instructor, live virtual lesson or recorded video lesson will be provided based on the circumstance.



HOLIDAYS AND CLOSURES

We follow the Peel Board of Education calendar for holidays and breaks with school year music education beginning the first Saturday after Labour day and running until the end of June, coinciding with the school year calendar. We are closed for all long weekends including Saturdays and holiday Mondays.

We are closed Fridays and Sundays and operates on a modified schedule through July and August.

Sing Music Studio follows the Peel Board of Education for snow days. Should schools be closed, Sing Music Studio will be physically closed and virtual and/or recorded video lessons will be provided. If buses are running Sing Music Studio will be open.

If Sing Music Studio is mandated to close in-person operations, lessons/classes will shift to a virtual format via Zoom. All students will complete the remainder of the month’s classes online and an option to pause until in-person lessons/classes resume prior to the next debited payment will be provided.



GENERAL STUDIO RULES

- Outdoor shoes must be removed in the foyer. Indoor shoes, socks or bare feet are permitted.

- Coats should be left on the hooks in the foyer.

- Please park strollers outside. We do not allow strollers within the foyer.

- We are a peanut free and fragrance free facility. Please respect those with allergies.

- Running, roughhousing, bullying and vandalizing will not be tolerated.

- We ask that students and parents/guardians be respectful of our environment, teachers and other students/families that are part of our musical community.



KINDERMUSIK CLASSROOM ETIQUETTE

- Hooks are available for valuables and diaper bags outside of room 4. Please do not leave diaper bags on the floor in the classroom in order to keep the space free for movement.

- Barefoot is best for little feet in the Kindermusik classroom.

- Water, bottle feeding and breastfeeding are permitted in the classroom. All other food or drink is NOT permitted in the classroom. Should you need to provide your child with a snack, you may do so in the foyer.

- Car seats are not permitted in the classroom. Please leave them in the foyer.

- If your child is extremely disruptive during class (hitting, screaming, shouting, pushing, biting) we ask that you remove your child from the classroom and return when your child has calmed down.



COPYRIGHT AND INTELLECTUAL PROPERTY

All materials, content, and resources provided as part of Sing Music Studio’s programs are protected by copyright and intellectual property laws. You may only use them for personal, non-commercial purposes related to Sing Music Studio’s programs.

Reproduction, distribution, or public display of any Sing Music Studio program materials without our explicit permission is strictly prohibited.



CANCELLATION AND TERMINATION

You may cancel your subscription at any time during the 4-week Happiness Guarantee period as specified above. After that period, no cancellations are allowed for the remainder of the school year with the exceptions of the Lessons Only and Kindermusik Clauses above.

We reserve the right to terminate your subscription and access to our programs if you breach these terms and conditions, our code of conduct or engage in any unlawful or harmful activities.



COVID-19 PROTOCOLS

We are currently operating in Stage 1: Green of our Four Stage COVID-19 Safe Studio Policy. For full details on our COVID-19 Safe Studio Policy, copy and paste: https://www.singmusicstudio.com/wp/wp-content/uploads/2022/03/COVID-Safe-Studio-Policy-Jan-2022.pdf.



CHANGES TO TERMS AND CONDITIONS

We may update these terms and conditions from time to time. You will be notified of any changes, and your continued enrolment in our program will be considered acceptance of the revised terms.



RESPONSIBILITY TO BE AWARE

Main communications including dates, events, instructions, draws and contests are sent via email from harmony@singmusicstudio.com. This address should be saved in your contacts in order to avoid important emails filtering through to junk mail. We recommend checking junk mail from time to time to make sure you have not missed an email from us.

Parents of young students are expected to be involved in student practice and review of homework assignments. It is the student (over age 18) and/or parent/guardian’s responsibility to be aware of all terms, conditions, policies, methods of communication and the information held within.



PHOTO RELEASE STATEMENT

By enrolling your child in classes and lessons at Sing Music Studio, you, the parent or legal guardian, grant permission for Sing Music Studio to use your child’s photograph, image, likeness, and/or voice captured during their participation in music classes and related activities for promotional and marketing purposes.

This includes, but is not limited to, publication on Sing Music Studio’s website, social media platforms, brochures, flyers, posters, and other marketing materials. These promotional materials may be used for both online and offline purposes.

We understand the importance of safeguarding your child’s privacy and safety. Therefore, Sing Music Studio commits to using the photographs, images, likeness, and/or voice of minors in a responsible and appropriate manner.

If you have concerns about the usage of your child’s image for promotional purposes, please contact us at harmony@singmusicstudio.com or 416-388-8787. We will make reasonable efforts to accommodate your request while still maintaining the ability to showcase the diverse and enriching experiences of our students.

By enrolling your child at Sing Music Studio, you acknowledge that you have read and understood this photo release statement and consent to its terms.

We thank you for choosing Sing Music Studio as your partner in your child’s musical journey.