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JOB TITLE:                         Retention, Renewal, Expansion and Nurturing Specialist

DEPARTMENT:                  Schools Division, reporting to Director of Business Solutions

STATUS:                            Full time, Hourly Position

Desired Start Date:       ASAP! We have so many more children to impact!

POSITION LOCATION:  Your Choice! Responsibilities can be carried out remotely, or you are welcome to work from our International Headquarters in Greensboro, NC.

Our Company

Kindermusik International is the #1 worldwide children’s music education brand for ages 0-7. As an ESOP, we are 100% employee-owned, which means you will be joining a team of passionate and talented co-workers who believe in both Kindermusik’s mission, and each other.  As a musical education company, we are committed to providing high-quality, research-based music-making resources for young children. and the grownups who care for them. When we add to our team, we look for entrepreneurial thinkers who:

●      Believe in the power of music.

●      Wield their unique strengths and talents to drive overall growth.

●      Enjoy collaborating with teammates.

●      Listen carefully to our communities’ needs.

●      Relish building relationships; and

●      Want to make a difference in the world

We are looking for an outbound renewal, retention, and nurturing specialist to:
- - follow up with prospects who have expressed interest in the resources to determine if they need to be handed off to one of our Early Childhood specialists

Position Responsibilities

Increase Retention Rate among existing customers.

Support their satisfaction with, and renew their subscriptions to our curricula, and explore opportunities to expand the relationship.

Nurture inbound leads to either point of purchase or hand-off to Sales Team.

Ideal Candidate Strengths, Skills, and Experience

●        Strong phone presence:  we want to hear your smile!

●        Online/Virtual meetings and presentation capabilities.

●        Excellent verbal and written communication skills.

●        Ease of communication across a range of community cultures and corporate levels.

●        Agility to manage across time zones and geographic regions.

●        Working knowledge of CRM systems (Salesforce, Hubspot, or similar).

●        Poised and Professional:  ability to take feedback from clients and communicate it with an appropriate sense of urgency.

●        Truly passionate about providing great service and support.

●        Early education experience is a plus!

This position is hourly, in addition to the benefits of 100% Employee Ownership. Our comprehensive benefits package includes medical, dental, vision, life, and disability insurance, as well as a generous amount of paid time off.

Kindermusik International, Inc., is an equal opportunity employer committed to diversity and inclusivity. We actively seek teammates from all backgrounds, and give equal consideration to candidates regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Employment decisions are based on overall experience, achievement, skillset, and drive.

If you are interested in learning more, please email us at careers@kindermusik.com. Include why you think the Kindermusik family is the right fit for you, your salary requirements, and attach or link to a one page PDF copy of your resume.

We are Kindermusik International, the world’s leading publisher of music and movement education curricula, and one of North Carolina’s most respected employers.   Our business brings music education to children, families, and classrooms around the world.

Kindermusik International is seeking to hire a Customer Support Associate to join our hands-on, fast-paced goal-oriented team. Kindermusik is not a typical corporate environment.  A successful candidate will be one that can work and think outside the box and isn’t afraid to dig in and really show they care about our customers.  Translation: You will make decisions, think on your feet, and help new customers get started while providing support for current customers.

 Job Description

A Customer Support Associate works under the direction of the Customer Solutions Manager and in partnership with the Schools Sales Consultants in a team environment. This role is responsible for customer communication and support including order management, new account setup, renewing and data entry. The ideal candidate will possess great interpersonal skills, an ability to understand and simplify complicated processes, and the desire to help provide solutions for the parent, teacher, and customer. This full-time position will be part of a small, but growing, internal support team working with both customer and sales teams.

Key attributes

o   Ability to multi-task, work under pressure and handle consistent workflow.

o   Ability to accurately enter orders, focus on details and understand data.

o   An intense need to organize and simplify.  

o   Initiative to follow-up on leads and pending issues until completely resolved.

o   Nurture prospects to point of purchase, contract renewal or hand-off to one of our Early Childhood specialists.

o   A fast learner that is naturally proactive and takes initiative in researching solutions independently.

 Ideal Candidate Strengths, Skills, and Experience

o   Strong phone presence:  we want to hear your smile!

o   Good listening skills and retention/memory Online/Virtual meetings and presentation capabilities

o   Excellent verbal and written communication skills

o   Ease of communication across a range of community cultures and corporate levels

o   Strong computer and technology skills – Excel, Word, Skype, Website navigation

o   Hubspot and Great Plains experience a plus

o   Poised and Professional:  ability to take feedback from clients and team members and communicate with an appropriate sense of urgency.

o   Truly passionate about providing great service and support

o   Early education experience is a plus!

o   Attentiveness to individual customer and team member interactions.

o   Ability to read people.

Education

A minimum of an Associate Degree from an accredited college or university is required.

This is a full- time position with benefits.  Employees may work from home but also may need to work in the corporate office in Greensboro, NC on occasion for special projects.  Employee will be required to attend up to 10 business days of training in Greensboro, NC when hired.